Cancellation policy

TurnPike Trailer Rentals

Cancellation & Refund Policy

At TurnPike Trailer Rentals, we understand that plans can change. Our cancellation policy is designed to provide flexibility while ensuring trailer availability for all customers.

Cancellations 24 Hours or More Before Pickup

Customers who cancel their reservation at least 24 hours before their scheduled pickup time are eligible for a 100% refund to their original payment method.

Cancellations Within 24 Hours of Pickup

Reservations canceled less than 24 hours before the scheduled pickup time are not eligible for a monetary refund.

Instead, customers will receive 100% of their reservation value as store credit, which may be applied toward a future rental with TurnPike Trailer Rentals.

Store credit:

  • Can be applied toward a future trailer rental.

  • Has no cash redemption value.

  • Is subject to trailer availability.

  • Cannot be transferred to another customer without prior approval.

No-Shows

Customers who fail to pick up their trailer without notifying TurnPike Trailer Rentals before the scheduled rental begins will be considered a no-show.

No-shows are not eligible for a refund or store credit.

Early Returns

Customers who return their trailer before the scheduled rental end date or time are not eligible for refunds or store credit for unused rental time.

Cancellations by TurnPike Trailer Rentals

If TurnPike Trailer Rentals must cancel a reservation because the reserved trailer is unavailable, unsafe, or otherwise cannot be provided, the customer will receive a 100% refund unless they agree to a suitable replacement trailer.

How to Cancel a Reservation

To cancel or modify a reservation, customers must contact TurnPike Trailer Rentals before their scheduled pickup time.

Phone/Text: (386) 845-8459
Website: turnpiketrailers.com

Cancellation timing is determined by when TurnPike Trailer Rentals receives the cancellation request.

Policy Acknowledgment

By completing a reservation with TurnPike Trailer Rentals, customers acknowledge and agree to this Cancellation & Refund Policy, subject to applicable law.

TurnPike Trailer Rentals
Operated by Matlock Holdings LLC DBA TurnPike Trailer Rentals